{"id":8805,"date":"2026-01-15T16:14:40","date_gmt":"2026-01-15T14:14:40","guid":{"rendered":"https:\/\/beige-spoonbill-116057.hostingersite.com\/returns-and-refunds-policy\/"},"modified":"2026-07-07T14:11:54","modified_gmt":"2026-07-07T11:11:54","slug":"returns-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/shop.htafc.co.il\/en\/returns-and-refunds-policy\/","title":{"rendered":"Shipping and Cancellation Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">1. General<\/p>\n\n<p class=\"wp-block-paragraph\">Welcome to the official Hapoel Tel-Aviv store.<\/p>\n\n<p class=\"wp-block-paragraph\">This policy governs the terms of shipping, cancellations, returns, exchanges, and refunds for purchases made on the site.<\/p>\n\n<p class=\"wp-block-paragraph\">The provisions of this policy are subject to the Consumer Protection Law, 5741\u20131981, the regulations enacted under it, and any other applicable law. In any case of conflict between the provisions of this policy and the provisions of the law, the provisions of the law shall prevail. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Shipping and Delivery<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">2. Delivery Times<\/p>\n\n<p class=\"wp-block-paragraph\">The store will work to deliver orders to the address provided at the time of placing the order within up to <strong>21 business days<\/strong> from the date of order confirmation, unless otherwise stated on the product page or during the purchase process.<\/p>\n\n<p class=\"wp-block-paragraph\">For the purposes of this policy, business days are Sunday through Thursday only, and do not include Fridays, Saturdays, holiday eves, and holidays.<\/p>\n\n<p class=\"wp-block-paragraph\">At this stage, deliveries are made within the State of Israel only.<\/p>\n\n<p class=\"wp-block-paragraph\">3. Self-Pickup<\/p>\n\n<p class=\"wp-block-paragraph\">As of the date of publication of this policy, self-pickup of orders is not available.<\/p>\n\n<p class=\"wp-block-paragraph\">If this service is added in the future, the information will be updated on the site.<\/p>\n\n<p class=\"wp-block-paragraph\">4. Delivery Delays<\/p>\n\n<p class=\"wp-block-paragraph\">The store is not responsible for delivery delays caused by circumstances beyond its control, including but not limited to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Force majeure;<\/li>\n\n\n\n<li>Security situation;<\/li>\n\n\n\n<li>Strikes or lockouts;<\/li>\n\n\n\n<li>Delays by shipping companies;<\/li>\n\n\n\n<li>Extreme weather conditions;<\/li>\n\n\n\n<li>System malfunctions;<\/li>\n\n\n\n<li>Any other exceptional circumstance beyond the store&#8217;s control.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">In such cases, the store will do everything possible to minimize the delay and update the customer.<\/p>\n\n<p class=\"wp-block-paragraph\">5. Areas with Access Restrictions<\/p>\n\n<p class=\"wp-block-paragraph\">In areas with security or logistical restrictions, the shipping company and\/or the store may make alternative delivery, including delivery to a nearby pickup point, in accordance with the shipping company&#8217;s procedures.<\/p>\n\n<p class=\"wp-block-paragraph\">6. Special Delivery<\/p>\n\n<p class=\"wp-block-paragraph\">Shipping fees do not include special delivery, such as the use of a crane, special equipment, or special access conditions.<\/p>\n\n<p class=\"wp-block-paragraph\">In these cases, the store may charge an additional fee, subject to prior coordination with the customer.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Transaction Cancellation<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">7. Transaction Cancellation<\/p>\n\n<p class=\"wp-block-paragraph\">A customer may cancel a transaction in accordance with the provisions of the Consumer Protection Law.<\/p>\n\n<p class=\"wp-block-paragraph\">A cancellation request can be submitted through the store&#8217;s customer service, using the contact details published on the site.<\/p>\n\n<p class=\"wp-block-paragraph\">If cancellation fees apply in accordance with the provisions of the law, they will be charged in accordance with the provisions of the law only.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Returns and Exchanges<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">8. Product Returns<\/p>\n\n<p class=\"wp-block-paragraph\">A product may be returned in accordance with the provisions of the law, provided that all of the following conditions are met:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>The product is new and has not been used.<\/li>\n\n\n\n<li>The product is returned in its original packaging.<\/li>\n\n\n\n<li>All original labels are attached to the product.<\/li>\n\n\n\n<li>Proof of purchase is provided.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The cost of returning the product will be borne by the customer, unless the return is due to a defect in the product or an error originating from the store.<\/p>\n\n<p class=\"wp-block-paragraph\">9. Product Exchanges<\/p>\n\n<p class=\"wp-block-paragraph\">A product may be exchanged for a different size or an alternative product, subject to stock availability and in accordance with the provisions of the law.<\/p>\n\n<p class=\"wp-block-paragraph\">The exchange will be possible only when:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>The product is new and has not been used.<\/li>\n\n\n\n<li>It is returned in its original packaging.<\/li>\n\n\n\n<li>All original labels are attached to it.<\/li>\n\n\n\n<li>Proof of purchase is provided.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The shipping cost for the exchange will be borne by the customer, unless the exchange is required due to a defect in the product or an error originating from the store.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Customized Products<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">10. Products That Cannot Be Canceled, Returned, or Exchanged<\/p>\n\n<p class=\"wp-block-paragraph\">Transactions cannot be canceled, and products cannot be returned or exchanged if they were produced, printed, or customized at the customer&#8217;s request, including but not limited to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Name printing;<\/li>\n\n\n\n<li>Number printing;<\/li>\n\n\n\n<li>Logo printing;<\/li>\n\n\n\n<li>Adding a patch;<\/li>\n\n\n\n<li>Sponsorship printing;<\/li>\n\n\n\n<li>Any other customization.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The above does not apply in the case of a defect in the product or in the case of an error caused by the store.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Defective Product or Non-Conformity<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">11. Inspecting the Product Upon Receipt<\/p>\n\n<p class=\"wp-block-paragraph\">Upon receiving the order, it is recommended to inspect the product as soon as possible and verify that it matches the order and that there is no defect.<\/p>\n\n<p class=\"wp-block-paragraph\">In case of a defect, damage, or non-conformity, contact customer service as soon as possible and attach clear photos of the product and proof of purchase.<\/p>\n\n<p class=\"wp-block-paragraph\">12. Handling a Defective Product<\/p>\n\n<p class=\"wp-block-paragraph\">After receiving and reviewing the inquiry, the store will act, according to the circumstances and the provisions of the law, to repair the product, replace it, or provide a refund, as applicable.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Refunds<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">13. Refund<\/p>\n\n<p class=\"wp-block-paragraph\">In cases where a customer is entitled to a refund in accordance with the provisions of the law, the refund will be made to the payment method used for the transaction and within the time period set by law.<\/p>\n\n<p class=\"wp-block-paragraph\">If the law permits the collection of cancellation fees, they will be deducted in accordance with the provisions of the law.<\/p>\n\n<p class=\"wp-block-paragraph\">Shipping fees will not be refunded in the case of a transaction cancellation that is not due to a defect in the product or an error originating from the store.<\/p>\n\n<p class=\"wp-block-paragraph\">14. Decrease in Product Value<\/p>\n\n<p class=\"wp-block-paragraph\">Product returns will be possible in accordance with the provisions of the law only.<\/p>\n\n<p class=\"wp-block-paragraph\">It is clarified that if the value of the product has decreased as a result of use, opening the packaging beyond what is required to inspect the product, removing labels, damaging the packaging, or for any other reason not required for examining the product, the store may act in accordance with the provisions of the law, including reducing the amount refunded to the customer, to the extent permitted by law.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Customer Service<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">15. Contact<\/p>\n\n<p class=\"wp-block-paragraph\">For any question, request to cancel a transaction, return, exchange, or inquiry regarding an order, contact the store&#8217;s customer service using the contact details published on the site.<\/p>\n\n<p class=\"wp-block-paragraph\">The store will work to respond to every inquiry within a reasonable time and in accordance with the provisions of the law.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. General Welcome to the official Hapoel Tel-Aviv store. This policy governs the terms of shipping, cancellations, returns, exchanges, and refunds for purchases made on the site. The provisions of this policy are subject to the Consumer Protection Law, 5741\u20131981, the regulations enacted under it, and any other applicable law. In any case of conflict [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8805","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"1. General Welcome to the official Hapoel Tel-Aviv store. This policy governs the terms of shipping, cancellations, returns, exchanges, and refunds for purchases made on the site. The provisions of this policy are subject to the Consumer Protection Law, 5741\u20131981, the regulations enacted under it, and any other applicable law. 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